Question 1

What is Video_agent?

Accepted Answer

Video_agent is an AI-powered video and image generation platform built specifically for cross-border traders, freight forwarders, and e-commerce sellers. According to industry studies, product listings with video content see up to 80% higher conversion rates — Video_agent lets you create professional marketing videos in minutes, with no editing skills required.

Question 2

Can I use the generated videos for my business?

Accepted Answer

Yes! All videos generated with our Pro and Business plans include a full commercial license. You can use them on Amazon, Shopify, TikTok, Instagram, trade fair presentations, and any other marketing channel.

Question 3

Which AI models power Video_agent?

Accepted Answer

We integrate industry-leading video generation models including Sora 2, Veo 3.1, Wan 2.6, and Seedance 1.5 Pro. Each model excels at different scenarios — product showcases, lifestyle scenes, or animated clips. We continuously add the latest models so you always have the best tools available.

Question 4

How does the credit system work?

Accepted Answer

Credits are consumed per video generation. Different models and durations cost different amounts — a 5-second product clip uses fewer credits than a 15-second cinematic scene. You can purchase one-time credit packs or subscribe monthly for the best value. Unused credits carry over (subject to expiry dates).

Question 5

What if a video generation fails?

Accepted Answer

If a generation fails due to a system error on our side, we automatically refund the credits — no questions asked. For subscription billing issues, contact our support team within 7 days and we will work to resolve it.

Question 6

How can I get support?

Accepted Answer

Our support team is available via email at support@ehelpcn.art. We prioritize questions from Pro and Business subscribers and typically respond within 24 hours.

One-Click Professional Videos

Everything You Need

Product Showcase Video

Image to Promo Clip

Style Reference

Ready in Minutes

Commercial License

Always Available

How It Works

Describe Your Video

Upload Reference

AI Generates

Download & Share

Pricing

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Frequently Asked Questions