Question 1

What is Video_agent?

Accepted Answer

Video_agent is an AI-powered video and image generation platform built specifically for cross-border traders, freight forwarders, and e-commerce sellers. According to industry studies, product listings with video content see up to 80% higher conversion rates — Video_agent lets you create professional marketing videos in minutes, with no editing skills required.

Question 2

Can I use the generated videos for my business?

Accepted Answer

Yes! All videos generated with our Pro and Business plans include a full commercial license. You can use them on Amazon, Shopify, TikTok, Instagram, trade fair presentations, and any other marketing channel.

Question 3

Which AI models power Video_agent?

Accepted Answer

We integrate industry-leading video generation models including Sora 2, Veo 3.1, Wan 2.6, and Seedance 1.5 Pro. Each model excels at different scenarios — product showcases, lifestyle scenes, or animated clips. We continuously add the latest models so you always have the best tools available.

Question 4

How does the credit system work?

Accepted Answer

Credits are consumed per video generation. Different models and durations cost different amounts — a 5-second product clip uses fewer credits than a 15-second cinematic scene. You can purchase one-time credit packs or subscribe monthly for the best value. Unused credits carry over (subject to expiry dates).

Question 5

What if a video generation fails?

Accepted Answer

If a generation fails due to a system error on our side, we automatically refund the credits — no questions asked. For subscription billing issues, contact our support team within 7 days and we will work to resolve it.

Question 6

How can I get support?

Accepted Answer

Our support team is available via email at support@ehelpcn.art. We prioritize questions from Pro and Business subscribers and typically respond within 24 hours.

Frequently Asked Questions

Frequently Asked Questions

Pricing

Frequently Asked Questions

1What is Video_agent?

2Can I use the generated videos for my business?

3Which AI models power Video_agent?

4How does the credit system work?

5What if a video generation fails?

6How can I get support?

Frequently Asked Questions

1What is Video_agent?

2Can I use the generated videos for my business?

3Which AI models power Video_agent?

4How does the credit system work?

5What if a video generation fails?

6How can I get support?

Pricing